Christopher Bird 
  Principal Consultant
  Cloud Hound
  Beckenham
  London
  UC +44 (020) 3011 5863
  c.a.bird@cloudhound.co.uk


"Chris always demonstrates an attention to detail which is second to none. When faced with a problem he fully analyses the alternatives and always presents the findings back in a clear and concise manner. His open approach enables the best possible solutions to be discussed and assessed, simplifying selection of the best fit option."

Andy Lowe, Business Development Manager at Carbon Clear Turkey


 

"Chris always looked to go the extra mile and was great at finding solutions to proble."

Sean Walker, Sales Director at Admedo


 

"Christopher is truly an expert in his field. For technophobes like me, he diagnoses your IT problem in super quick time and fixes it, just like that. Or if it turns out to be a simple blip, he'll tell you exactly what you need to do to put it right. His diagnosis and his advice have never failed. You'll feel in a safe pair of hands with Christopher. Highly recommended."

Claudia Crawley MBA, Executive Coach for women over 40


 

"Chris offers an excellent service. The results of his work were greater web-traffic and new, improved outcomes for Critical Difference customers. His work harnessed more effective customer contribution and greater customer value."

Donal Carroll, Critical Difference


 

"Christopher gets on with it (I.T) and solves it without fuss."

Ciaran Walsh MBA, Independent Management Consulting Professional


Christopher Bird Christopher Bird

ACHIEVEMENTS

  • Open University - Masters in Businesss Administration (MBA)
  • Liaised with Systems Analyst to design bespoke financial and stock management accounting system for a single business unit.
  • Designed and implemented Access Database to manage Independent Financial Advisors back office mortgage administration business, for high net worth clients, up to 10 – 15 mortgages a month.
  • Collaborated with clients, liaised with ancillary departments’ to formulate operational event plans between 10 to 6,500 guests, briefed and instructed up to two hundred staff.

Hospitality Experience

DORCHESTER HOTEL

1976 – 1984Five Star, Mayfair, London UK

Restaurant / Bar / Lounge / Banqueting / Room Service

  • Commis waiter
  • Trancher
  • Chef De Rang
  • Wine Waiter
  • Head waiter
  • Gueridon / Silver Service / Butler Service / Plate Service

1985 – 1986Five Star, Perth, Western Australia

Banquet Manager

Contributed to the launch of this 401 guest rooms and 32 suites hotel, prior to opening visited clients to promote and sell ballroom (800 seated), 3 function suites to corporate and social event markets. Recruited twelve full time and eighty casual staff, responsible for devising and implementing staff training and management of corporate, social events.

1986 – 1987Five Star, Mayfair, London UK

Assistant Chief Steward, responsible for managing the Stewarding team to ensure a well-run food and beverage back-of-house operation. Ensure proper maintenance of all operating equipment, compliance with food hygiene and safety standards, and compliance with environmentally-friendly initiatives. Specifically;

  • Ensure that department staffing, equipment, and supplies are at level that meets demand.
  • Ensure the flow and supply of operating equipment meets bar, banqueting and restaurant requirements.
  • Oversee the cleanliness of all food and beverage outlets.
  • Ensure the Stewarding Team has full knowledge and understanding of compliance regulations as they effect sanitation and hygiene, as set by internal and legal requirements.
  • Identify and develop new revenue opportunities.
  • Conduct inventory of stored and working stock levels for cutlery, glassware, plate and ancillary items. Record and replenish missing F&B stock plus investigate abnormal equipment losses.

1988 – 1989Five Star, Perth, Western Australia

Banqueting Manager / Duty Manager

Managed, and developed service provision for the Burswood Dome, Convention Centre, Hotel and Golf Course a five star venue for exhibitions, theatrical shows, corporate, social and themed events catering up to 27K guests a day

  • Managed inaugural Hopman Cup tennis tournament (televised), celebrity dinner dances, car, boat, home shows a Mick Jagger pop concert, planning for first Ruby World Cup dinner dance, 6,500 covers (televised).
  • Prepared event management reports, memos, using Wordstar, submitted staff timesheets using mainframe Management Information System terminal.
  • Member of the management team instructing Systems Analysts to devise bespoke event management software.

1990 - Jan-DecBAA RESIDENTIAL MANAGEMENT, Gatwick, Pease Pottage UK

Deputy General Manager

Managed 20 residential rooms, eight conference suites, 60 cover restaurant and bar while undergoing refurbishment, managing 25 staff.

  • Compilation, analysis and presentation of weekly financial statements, utilising bespoke Pascal programme and Lotus 123 spread sheets.
  • Liaised with Systems Analyst to design bespoke financial and stock management accounting system.
  • Participated in refurbishment planning, equipping and resourcing of a 26 room residential block, 2 conference rooms, restaurant, bar and kitchen.
  • Audited and controlled food, beverage and ancillary stock submitting Word Perfect reports to Area Manager.

1990 – 1996Five Star, Mayfair, London UK

Banqueting Bars Administrator

  • Ordering, reconciling and auditing beverage stock, for each event, including client account invoicing and cash management
  • Training initiatives improved staff morale, retention and service quality
  • Supervised a team of 8

1997 – 2001Five Star, Mayfair, London UK

1997 - Banqueting Head Barman (part time while studying for MBA)

  • Provided training and leadership to 10 bar personnel in the organisational management of bars, customer service, including cash and account management.

1999 - Business Consultant (part time)

  • Undertook market research to enable capital to be raised for a privately-owned restaurant prior refurbishment. The objective being to successful sell the business.
  • Restructuring dental practice from general to orthodontic practice.

Technology Roles

FINANCIAL DIMENSIONS

2001 – 2002Five Star, Mayfair, London UK

Project Manager

Independent Financial Advises. Back office mortgage, insurance administration and start-up, business planning.

  • Designed and implemented Access Database to manage Independent Financial Advisors back office mortgage administration business.
  • Wrote business plan for new business development formulating marketing strategy, and the first three years budget objectives. Generated fee income totalling £30K within three months of start-up.
  • Prepared PowerPoint slides and Publisher leaflets for Managing Director sales presentation.
  • Managed office hardware, one server, four Windows 2000 PCs and one mobile notebook, upgraded Office software from 97 to 2000, installed Norton Antivirus software.
  • Resolved workstation PC operating system, application and shared Internet connection problems.

2002 – 2003Bromley, London UK

Mortgage Consultant

Identified and developed new business, promoting mortgage facilities to the private sector. This included:

  • Client consultations, evaluating borrowing needs and financial status, and providing expert advice on an extensive range of mortgage and insurance products.
  • Preparation, presentation and negotiation of application proposals.
  • Submitting recommendations to lender account managers and underwriters.
  • Liaising with solicitors, surveyors and estate agents to progress transactions to completion.

2004 – 2005Sutton, London UK

Marketing Consultant (three month contract extended further six)

  • Developed strategic marketing plan to promote Information Communication Technology (ICT) support services to SME business market.
  • Composed sales brochures, leaflets, and letters.
  • Formulated direct mail, telemarketing campaigns.
  • Enthusiastically promoted ICT services both on client site and at networking events
  • Prepared and present client support contracts.

2004 – To date– Beckenham, London UK

Business Consultant & Microsoft Office 365 Developer - Self Employed Software Systems Integrator

You and your employees probably use several cloud applications. Perhaps you have to sign in to multiple applications. Doubtless some data input is identical. For instance customer relationship management, email marketing, accounting, surveys, website opt in forms. Possibly you sell products or services from your website and the data has to be added to each application. The problem you have to manage numerous logins. The programs don’t work together you may occasionally discover duplicate records. Systems integration is about getting these programs to work together and minimising costly transcription errors.

However too really benefit a systems integrator needs to know the business drivers for your industry. Why, your data by itself communicates little for example both Florence Nightingale and John Snow knew they had the evidence to prevent unnecessary deaths. The problem they individually faced was how to convenience their peers.

used , Dr John Snow . To turn your data into advantageous information a systems integrator really needs to understand your business.

 

2014 -

  • Introduction to Office 365 Development
  • Web Developer
  • HTML5
  • C# Fundamentals
  • Administering Office 365 for Small Businesses Jump Start
  • JavaScript Fundamentals
  • Office Guides: Business Intelligence in Office 365
  • Bing Search Engine Optimization Jump Start
  • Hybrid Cloud Workloads-Websites
  • Building Responsive UI with Bootstrap
  • Deep Dive into the Office 365 App Model
  • Deep Dive Integrate Office 365 APIs in Your Web Apps

2014 -

  • Core C# Fundamentals
  • C# Fundamentals via ASP.NET Web Applications Course
  • ASP.NET MVC Fundamentals
  • HTML5 and CSS3 Fundamentals
  • JavaScript and jQuery Fundamentals
  • Application Architecture Fundamentals
  • Applied Architecture – Architecting the Domain Layer
  • Architecting the Persistence Layer with the Repository and Unit of Work Patterns
  • Unit Testing Fundamentals
  • Entity Framework Fundamentals
  • LINQ to SQL Fundamentals
  • ASP.NET Web Forms Server Controls
  • Windows Presentation Foundation Fundamentals
  • Windows Forms Controls Series

2014 -

  • HTML & CSS
  • JavaScript
  • jQuery
  • Python
  • PHP
  • Ruby

2013 - Bing Ads Accredited Professional

2004 – 2005 Open University Alumni, Chair London Steering Group

  • Open University Alumni, Advisory European Board member, representing London

2004 - Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS)

2003 - CMAP 1 & 2 & 3 The Charted Institute of Financial Services

Certificates

1998 - 2003 Open University

  • Masters in Busienss Administration MBA Open
  • Professional Management Diploma Dip Mgmt (Open)
  • Professional Management Certificate Cert Mgmt (Open)

1996 - National Licensee & Food Hygiene Certificates, Guy Simmonds

1990 - St John’s First Aid Certificate

1991 – 1992 Basic & Pascal Programming Computerteach, West Midlands

  • Business Systems Analysis (City & Guilds)

1976 – 1978 City & Guilds Catering (five)

Food & Beverage Service, Food Nutrition, Hygiene, Chef  (French Classical Cuisine), Housekeeping, Cellar  & Stock Management

GENERAL

IT Skills - MS Office 365, Word, Excel, Outlook, Access, PowerPoint, Publisher, Expression Web & Design, MS Project, Visio, MS Dynamics CRM, MS Windows Servers & SME Servers 2000, 2003, 2008, 2011, 2012, & SQL MS Windows 2000, XP, Vista, 7 & 8 & 8.1 (member of MS Win 10 end user debug contributor program), Blogger, Magento, Wordpress, Linux - Mint - Ubuntu & Kali (hacking & penetration testing)

2003 – 2004 St Christopher’s Hospice, Fundraising volunteer, updating Raiser Edge database enabling Inland Revenue Gift Aid donations tax relief donations to be claimed.

Personal - British, Dyslexia.

Leisure interests include, Science, Astronomy, Architecture, Current Affairs, Factual & Drama Television, Walking and Cookery.